Privacy Policy

County Support Services Ltd is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).

Who we are
County Support Services Ltd provides consultancy services to care homes, supporting compliance with the CQC Single Assessment Framework and related governance standards.
What information we collect

We may collect and process the following types of personal data:
•    Contact details (e.g. name, email address, phone number)
•    Professional information (e.g. job title, organisation)
•    Content you submit (e.g. contact form messages or service enquiries)
•    Website usage data (e.g. cookies, analytics)

How we use your information
We use your data to:
•    Respond to enquiries and provide consultancy services
•    Improve our website and services
•    Comply with legal and regulatory obligations

Legal basis for processing
We process personal data under one or more of the following lawful bases:
•    Consent (e.g. when you opt in to communications or submit a contact form)
•    Contractual obligation (e.g. when we provide services to you)
•    Legal obligation (e.g. safeguarding or regulatory compliance)
•    Legitimate interest (e.g. improving our services or website)

Sharing your data
We do not sell or share your personal data with third parties unless required by law or necessary to deliver our services (e.g. secure cloud storage or email platforms).

Your rights
You have the right to:
•    Access the personal data we hold about you
•    Request correction or deletion of your data
•    Withdraw consent at any time
•    Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies and analytics
Our website may use cookies to improve user experience and collect anonymous usage data. You can manage cookie preferences through your browser settings.