Leicestershire - Nottinghamshire - Derbyshire - Lincolnshire
At County Support Services, we help care providers strengthen clinical governance and achieve sustainable quality compliance—through practical tools, realistic mock inspections, and psychologically safe leadership support.
Our approach is grounded in lived experience, regulatory expertise, and a deep understanding of the operational pressures facing care homes today. Whether you're preparing for a CQC inspection, responding to enforcement action, or rebuilding your governance framework, we offer tailored support that meets you where you are.
Our Single Assessment Framework Tool
We’ve developed a bespoke compliance tool that mirrors the CQC Single Assessment Framework, enabling services to self-assess against each quality statement using a scored, evidence-based approach.
• Each domain (Safe, Effective, Caring, Responsive, Well-led) is broken down into individual quality statements.
• Managers can input evidence and receive a real-time rating using a scoring system that reflects CQC methodology.
• The tool generates a compliance dashboard with visual indicators of risk, strength, and priority areas.
• Ratings are supported by narrative feedback and action prompts, making it easy to track progress and prepare for inspection.
This tool is used during our mock inspections and can be embedded into your ongoing governance cycle
Mock Inspections
Our mock inspections simulate the experience of a real CQC visit—without the stress or surprises. We conduct these with professionalism and psychological safety, ensuring your team feels supported, not scrutinised.
Each mock inspection includes:
• Unannounced-style walkaround
• Evidence sampling across all domains
• Staff interviews and observational feedback
• Review of care plans, MARs, audits, incident logs, and training records
• Scored inspection report using our Single Assessment Framework tool
• Risk-rated summary and time-bound action plan
We tailor each inspection to your service type, acuity, and contractual obligations—so the feedback is relevant, actionable, and inspection-ready.
Supporting Managers Professionally & Psychologically
We understand that Registered Managers carry enormous responsibility. That’s why our support goes beyond compliance - we help managers lead with confidence, clarity, and resilience.
• Professional coaching to navigate complex governance challenges
• Psychological safety built into every interaction—no blame, just clarity
• Co-produced action plans with named owners, deadlines, and measurable outcomes
• Follow-up support to help embed change and prepare for inspection
• Leadership mentoring for managers facing enforcement, turnaround, or high-pressure environments
Our goal is to empower managers—not overwhelm them. We work alongside you to build systems that are practical, scalable, and sustainable.
What We Deliver
• ✅ Bespoke Single Assessment Framework tool
• ✅ Scored mock inspections with real-time ratings
• ✅ Governance-ready action plans
• ✅ Coaching and mentoring for Registered Managers
• ✅ Support with audit calendars, dashboards, and assurance frameworks
• ✅ Cultural and operational alignment to support long-term compliance
Ready to strengthen your governance and prepare with confidence?
Contact us today to book a mock inspection or request a demo of our assessment tool.